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Crosley Record Players Return Policy:

 Retail Return Policies:

1 Defective or Damaged Product: Crosley Record Players provides its own “No Hassle” warranty for U.S. customers, which runs concurrent with the Crosley Warranty, for a period of 30 days after the purchase date. If the there is a problem with a Crosley product in the first 30 days after receipt, Crosley Record Players will repair or replace the item and pay for the shipping on the replacement unit, as well as issue UPS “e-Tag” for the defective product. Replacement or repair of units returned is at the discretion of Crosley Record Players based upon the condition of the received unit and ease of repair. The products must be returned intact, and only items returned will be repaired or replaced. Crosley Record Players has five working days to repair or replace the unit after receipt. Please note this warranty is not available to international shipping locations. (see details below) To activate this warranty replacement or repair, the following procedure must be followed:

a. A Return Authorization (RA) number must be obtained from our office by emailing orders@crosleyrecordplayers.net or filling out the online form available on our website. Requests for RA numbers are not accepted over the phone. RA numbers will be issued within one business day for qualified returns. Please have the following information available when submitting for the RA number:

i. The original PO and/or the Crosley Record Players invoice number.

ii. Email address (selling dealer or consumer) to send UPS “e-Tags” for returned item

iii. The quantity, product number and reason for return

iv. Returns should be addressed as follows:

Crosley Record Players

Attn: Returns/RA# (Your Assigned RA Number Here)

111 West Birch Street

Brownstown, IL 62418

 

2 International Shipments (including Canada): UPS does not provide “eTag” service for international shipments. Therefore, the “No-Hassle” Crosley Record Players warranty is not available outside of the United States. Crosley Record Players will repair or exchange defective items shipped internationally for a period of 30 days after receipt, but will not pay any related shipping costs for the item’s return to the Crosley Record Players warehouse or back to the consumer or dealer.

3 Non-Defective or Non-Damaged Product: Crosley Record Players will also provide a 30-day return policy for new, undamaged and non-defective product. A 20% restocking fee will be charged for this service, and the item must be received at Crosley Record Players prior to credit being issued.

a. A Return Authorization number must be obtained from our office by emailing Orders@crosleyrecordplayers or filling out the online form on our website. Please have the following information available:

i. The original PO and/or the Crosley Record Players invoice number.

ii. The quantity, product number and reason for return

iii. Returns should be addressed as follows:

Crosley Record Players

Attn: Returns/RA# (your assigned RA# here)

111 West Birch Street

Brownstown, IL 62418

Items must be returned in original packing and complete within 30 days to qualify for this return. No refunds or credits will be issued beyond 30 days.

 

*Crosley Record Players is not responsible for items not received at our warehouse.

*If a refund or credit is issued for returned merchandise, it will be issued at current pricing.

*International orders (including Canada) are not eligible for the “No Hassle” Crosley Record Players Warranty

*There is no “Advance Replacement” program. Items must be received at Crosley Record Players prior to replacement or repaired product being shipped.

*Restocking Fees of 20% apply to non-defective/non-damaged returns

Revision: September 1, 2011

Replacement Needles & Replacement Adapter Shipping.

Needles and adapters will be shipped via USPS. All UPS options will show on the checkout screen, but we can only ship these items via USPS.

Free Shipping:

When Crosley runs a Free Shipping promotion it applies to record players only. If the product is returned you will be responsible for the original shipping of the product. If the product is defective we will repair or replace it and pay for shipping to get it to our offices. If you recieved free shipping and opt for a refund instead of a replacement, you will be resposible for the origianl shipping rates. 


Free Shipping UPS ground shipping only. Alaska & Hawaii are excluded. 
    

FREE SHIPPING & NO SALES TAX On All Crosley Record Players (Offer Extended to February 28th)